FREQUENTLY ASKED QUESTIONS

PATIENT RIGHTS & RESPONSIBILITIES

PATIENTS RIGHTS

  1. Right to considerate and respectful care.
  2. Right to choose freely and change his Physician and hospital or health service institution.
  3. Right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of his action.
  4. Right to obtain from his physician complete, current information concerning his diagnosis, treatment and prognosis in terms that patient can reasonably expected to understand.
  5. Right to receive from his Physician an information necessary to give informed consent prior to start of any procedure or treatment. Where medically significant and whenever alternatives for care treatment exist or when patient requests for information concerning medical alternatives, the patient has the right to such information.
  6. Right to every consideration of his privacy concerning his own medical care program and to expect that all communications and records, which pertain to his care, should be treated as confidential.
  7. Right to health education that will assist him in making informed choices about personal health and about available health services which includes information about healthy lifestyles and about method of prevention and early detection of illnesses.
  8. Right to religious assistance.
  9. Right to be informed of the hospital charges for services and available payment methods.

PATIENTS RESPONSIBILITIES

  1. Respect the rights of other patients and must conduct himself in a manner that will not disrupt nor interfere with the safety of care to other patients/persons.
  2. The patient is responsible in following the treatment plan which he agreed upon.
  3. The patient is responsible to know and understand the consequences of refusing treatment or medical care plan.
  4. The patient must provide complete, truthful and accurate information such as past illnesses, medication taken, advance directives and other health care related matters.
  5. The patient should know, understand and adhere to hospital rules and regulations.
  6.  The patient is responsible for ensuring that financial obligations of his health care are fulfilled as promptly as possible.

ACCREDITED HMO LIST

  1. ASIANLIFE GENERAL ASSURANCE CORP
  2. ASIANCARE
  3. AVEGE MANAGE CARE
  4. BENLIFE
  5. BDO LIFE
  6. CARITAS HEALTH SHIELD
  7. CAREHEALTH PLUS
  8. CIGNA
  9. COCOLIFE
  10. EASTWEST HEALTHCARE
  11. FLEXICARE
  12. GENERALI PILIPINAS
  13. HEALTH MAINTENANCE INC.
  14. INTELLICARE/ ASALUS CORP
  15. INSULAR HEALTH CARE
  16. MAXICARE HEALTHCARE
  17. MEDASIA PHILIPPINES
  18. MEDICARD PHILIPPINES
  19. MEDICAREPLUS
  20. MEDOCARE HEALTHCARE
  21. VALUE CARE HEALTH SYSTEM INC.
  22. SAVEPLUS

ADMISSION POLICY

HMO MEMBERS AND CORPORATE ACCOUNTS

For patients who are HMO members or employees/dependents of companies who
have special arrangements with SPC Medical Center, who need hospital confinement, kindly proceed to the Outpatient Healthcare Services Department:

Monday – Friday 6:00 AM – 11:00 PM
Saturday – Sunday 6:00 AM – 11:00 PM
Holidays – 6:00AM – 3:00PM

Our Healthcare Counsellors will explain to you in detail what are your hospitalization
benefits such as room entitlement, pre-existing conditions covered, hospitalization
coverage ceiling, etc. All these are dependent on the health plan or contract you have with your HMO provider.

Our Healthcare Counsellors will also secure a Letter of Authorization (LOA) from
your HMO. This LOA will also determine whether your hospital bill and other
outpatient procedures will be paid in partial or covered in full. For patients who were admitted during non- office hours, kindly see us at the Outpatient Healthcare Services Department during business hours of the following day.

ADMISSION PROCEDURES

The admission process requires that important information be gathered from the patient. All information is considered private and will be held in the strictest confidence.

Patients need to proceed to the Triage Area in the Emergency Room for evaluation and assessment.

The patient or relative should fill out the Patient Data Sheet and submit it to Admitting Section for processing. A valid government issued ID or company ID is required for confirmation.

The important information needed includes but is not limited to:

  • Name
  • Address
  • Phone
  • E-mail
  • Gender
  • Date of birth
  • Status
  • Type of insurance
  • HMO cards
  • Companies
  • Physician
  • Medical condition
  • Previous medical history

VISITING HOURS SCHEDULE

Visiting hours for patients confined in regular rooms is from 9:00 AM to 9:00 PM.

Visiting hours for patients confined in  the ICU and other Critical Care Units (NICU, MICU, ICU, IMCU & ASU are: 10:00 AM to 12:00 NN and from 4:00 PM to 6:00 PM

For the welfare of the child, children below 7 years of age are not allowed to visit patients in the hospital

We encourage patients not to bring their valuables during their hospital confinement. While the hospital exerts its utmost effort to ensure the safety and well-being of our patients and visitors, the hospital cannot be held liable for any loss that may occur during your stay in the hospital.

PRIVACY POLICY

PRIVACY POLICY
San Pablo Colleges Medical Center (SPCMC) is committed to protecting the privacy of our online visitors. This privacy policy (“Privacy Policy”) describes how we handle the personal information that you provide to us on this web site (“Web Site”), accessible from www.spcmc.com.ph . It is your right to be informed how this hospital collects and uses your website information. Please be advised that practices described in this Privacy Policy apply only to information gathered online at our Website. Please be sure to read this Privacy Policy before using this Web Site or submitting information to us. Using this website means that you accept this Privacy Policy. Please check this area periodically for Privacy Policy updates.

INFORMATION SPCMC COLLECTS FROM YOU
We collect information from our visitors through IP addresses tracking, cookies and access time at the Web Site. We may also ask you for specific information which include but not limited to personally identifiable information, such as name, e-mail address, contact number, etc. Although we do not intend to collect personal health information, to the extent any personal health information is collected, please see our Privacy Notice.

HOW SPCMC USES YOUR PERSONAL INFORMATION
SPCMC provides online forms in our website for your inquiries and appointments, which may request personal information. We will not share this information with other partners, affiliates or persons and organizations for marketing and non-medical purposes. We use the personal information collected from you to improve the operation of this website. In addition, we will disclose any information that we are required to disclose by law, requested by an appropriate regulatory authority or as needed in an investigation of improper or illegal conduct in connection with our website (i.e. fraud, hacking or any other activity that may put SPCMC at risk.)

HOW SPCMC PROTECTS YOUR INFORMATION
We work hard to protect your personal information. We use the most effective technical security measures to maintain the integrity and security of our databases including SSL encryption for data transfer, firewalls, restricted access to data and employee training. Only authorized personnel have access to your personal information and inquiries in our files. The SPCMC website use cookies to enhance the usability of our webpage. We do not store any personal information on our website or database.

THIRD PARTY LINKS
This website does not contain links to other websites operated by third parties.

DATA PRIVACY NOTICE FOR ONLINE JOB APPLICANTS
The SPCMC is committed to protect your privacy and the security of your personal information as individuals interested to apply and work with us. When you visit SPCMC’s Career page and submit the required personal information, the following explains how we collect, use, share and store your personal information.

Collection and Use
We collect personal information that is material and relevant to your job application. In the course of your application with us, we may also disclose and make your personal information available to authorized personnel who evaluate and assess your job application and other authorized individual to provide administrative services for credential and other employment verification.

Storage, Protection and Retention
To protect your privacy and the confidentiality of your personal information, we have set up adequate technical, administrative and physical security measures against unauthorized access to your data. Rest assured that these data are located on our highly secured database. If your application is successful, we will collect, use and retain your personal information to proceed with the recruitment process until your employment with SPCMC. If your application is unsuccessful, we will retain your information for ___ months, after which your records will be disposed of using method that render it unreadable.

Access and Correction
You have the right to access, modify and delete your Personal Information or raise question or concern by contacting us through careers@spcmc.com.ph. If you think your rights are violated or not acted upon, you may email SPCMC’s Data Protection Officer at dataprivacy@spcmc.com.ph. In the event that SPCM is unable to address your privacy concern, you may lodge a complaint before the National Privacy Commission.